The Partner Success Manager is responsible for cultivating strong, collaborative relationships with key partners to drive long-term success and shared growth.

This role requires expertise in cloud technologies (Microsoft, AWS, and other hyperscalers) along with cybersecurity best practices, combined with the ability to build strategic business relationships.

By deeply understanding partners’ objectives, the Partner Success Manager provides tailored guidance, resources, and training to boost solution adoption within the channel.

Through proactive problem-solving & critical thinking, identifying growth opportunities, and aligning partner goals with organisational strategies, this role enhances partner satisfaction, retention, and revenue growth.

Ultimately, the Partner Success Manager ensures measurable, sustainable outcomes for both partners and COD.

Requirements:
Education:
• Grade 12 or equivalent
• Bachelor of Commerce in Business Management or a related field (Advantageous)
• Technology/ Cloud Solutions certifications (Advantageous)

Experience:
• 2-4 years Account/Channel management with C-level stakeholders
• Knowledge and experience of a solutions-oriented approach
• Good track record in achieving revenue or gross profit targets.
• Good track record of developing and maintaining strategic partner relationships
• Good understanding of the ICT industry and ability to keep up with technology and Industry developments.
• Project management understanding and experience (Advantageous)
• Microsoft & AWS cloud certificates ( Advantageous)

Skills and Knowledge:

• Research & Strategy Skills
• Communication and Interpersonal Skills
• Networking Skills
• Business Intelligence Skills
• Financial and business acumen Skills
• Advanced Excel Skills
• Presenting and reporting (Strategic feedback and engagements) Skills
• Solution Selling Skills
• Data Protection & Security
• Active listening Skills
• Time management Skills
• Project management Skills
• Collaboration Skills
• Conflict management Skills

Behaviors:

• Eager to engage in in-person partner meetings (Mandatory)
• Agile and curious
• Strategic thinker
• Enthusiastically productive
• Ability to build relationships with all role players in a business specifically C-level
• Proactive self-up-skilling and knowledge enablement
• Ability to adapt to the ever-changing world of technology, and keep up to date with process changes in the environment
• Taking on own initiative and accountability

Responsibilities:

1. Achieving Sales Targets:
• Develop a strategic approach to achieving allocated targets every month/quarter/year, using knowledge of market trends and partner insights
• Strategically align with each partner in your base to understand their business and identify a solution selling approach which could be adopted.
• Identify and seek bespoke partner solutions to sell into and onto our COD marketplace
• Identify and process sales opportunities within existing partner environments
• Monitor monthly sales statistics within existing partners environments, identifying reductions in sales volumes and follow up with the relevant stakeholders timeously to prevent loss of business
• Proactively meet and engage with partners and the different stakeholders in their business
• Collaborate with partners to follow up on opportunities identified, to maximize closure rate
• Comply with guidelines regarding partner engagement, identifying key decision makers and ensuring that the company’s brand remains at the forefront of their business
• Deliver partner enablement on the different solution streams and portals
• Self-drive to continuously find, engage, and onboard new partners and convert them into a transacting state, while also cross-selling and upselling into your current transacting base

2. Maintain and develop good customer relationships:
• Strategically align and understand your partner’s strategy
• Identification of new potential partners to grow and enable them
• Meet with partners regularly, engaging with decision makers to establish rapport and build sound relationships – Partner-in-person visits are mandatory
• Utilizing interpersonal skills to develop and maintain strategic partner relationships
• Conduct strategic presentations internally and externally.

3. Oversee service delivery:
• Comply with order processing guidelines whilst negotiating time frames and pricing with the partner
• Coordinate implementation of large scale “roll-outs” by liaising with the relevant internal and external resources to ensure that all aspects of the implementation have been catered for according to client requirements
• Respond to partner requests in a timeous manner and deliver on the request or query
• Make sure that configurations on complex solutions sold are accurately captured so that the correct solution is delivered
• Communicate and report back on pipeline and forecast

4. Operational Administration:
• Assist partners with pricing and contractual information (Always to present with the utmost detail to ensure the partners understand all limitations and possibilities)
• Closely monitoring partner account status and payments thereof
• Monitor that orders are processed accurately and allocated to the correct account
• Pass credits, when required, ensure accuracy of information reflected and appropriate for authorization
• Make sure that the information required on the CRM system is always up to date and opportunities move through the sales process
• Compile monthly reports as requested by the relevant Manager(s), using figures drawn from the system to reflect productivity and achievement of targets

5. Vendor / Brand requirements:
• Achieve training and vendor certification as requested by business
• Comply with vendor specific requirements regarding reporting, pipeline management and forecasting
• Ensure complete understanding of vendor programs to align and drive vendor specific focus areas
• Understand the vendor strategy and value propositions to deliver a valuable and engaged positioning of a solution.

6. Manage self-development:
• Agree individual development plans annually with the Manager, focusing on skills gaps identified in performance discussions
• Attending training scheduled according to the development plan, demonstrating skills and knowledge acquired
• Ensure that functional knowledge is relevant and continually updated
• Use initiative to research relevant information to keep abreast with changes and new developments in the field
• Exhibit a commitment to learning from others within the team
• Ensure that functional knowledge is relevant and continually updated by attending weekly training sessions when offered
• Pro-actively engage internally and externally on the existing and newly introduced changes in the COD and vendor environment.

Additional

• Own reliable transport
• This is an office-based position in the Durban branch

A more comprehensive job description will be available upon application.

All required qualifications will be verified by an independent provider on behalf of Cloud On Demand.

Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.