Are you a dynamic Cloud Support Engineer looking to take the next step in your career within a dynamic, fast-paced, and rapidly changing environment? This might be the position for you.

As a Cloud Support Engineer for Cloud On Demand your tasks will be to use your expertise in providing support to our partners from both a CRM and a technical perspective. Your customer-centric approach to business will mean that you ensure excellent levels of customer satisfaction.

Be an effective point of contact for partners as required, support and resolve service delivery and strengthen Cloud On Demand’s reputation as an excellent client service provider and ensure their position as a preferred client partner.

If you are a quick learner and are up for a challenge, please apply.

To succeed in this role, you will need the following:

Education:
• Grade 12 or equivalent
• Foundation-level certification on Microsoft 365 and Azure
• Tertiary qualification in Information Technology or relevant tertiary qualification (Advantageous)

Experience
• 2+ years’ experience in Desktop support and Microsoft 365 administration.
• Experience as a service desk technician.
• Good understanding of cloud technologies – AWS (advantageous)
• Odin / CloudBlue experience (advantageous)
• Experience in Dynamics CRM, PowerShell, O365, Backup products, Microsoft Azure (advantageous)
• Networking and security experience (advantageous)
• Shift work experience.

Skills & Competencies
• Understanding of processes and flow of a support desk for a large technical customer base.
• Interpersonal skills
• Willing to do shift work.

Responsibilities

• Serve as a primary point of contact for partners, offering support and resolving service delivery issues.
• Foster strong relationships with partners to enhance Tarsus on Demand’s reputation as an excellent service provider.
• Ensure that partners receive timely and effective support to maintain their satisfaction.

Additional
• Own reliable transport
• This is an office-based position in the Woodmead branch

A more comprehensive job description will be available upon application.

All required qualifications will be verified by an independent provider on behalf of Cloud On Demand.

Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.